Refund and Return Policy

Why no refunds apply

Every order placed here triggers work that starts within minutes. Followers, likes and views are dispatched to the username, page or post link supplied at checkout. Once that has happened, the service has been performed. Unlike a physical product, it cannot be unsent, restocked or given to another customer.

For that reason all sales are final. This includes orders placed by mistake, orders placed against the wrong username or post link, orders where the buyer changed their mind, and orders where the buyer decided afterwards that they no longer wanted the service.

Returns are not possible

There is no return process for a digital growth service because nothing physical or transferable changes hands. Followers and engagement delivered to an account cannot be withdrawn on request, and no credit, exchange or store balance is issued in place of a refund.

What buyers are responsible for

Order details are used exactly as supplied. Checking them before paying is the buyer's responsibility, and mistakes in those details are not grounds for a refund.

• The username, page URL or post link must be correct. Delivery to a wrong but valid destination cannot be reversed.
• The account or post must be public. Private accounts cannot receive delivery, and orders placed against a private account are not refunded.
• The account must stay public and active during delivery. Switching an account to private, deleting the post, or changing the username mid delivery will stop the order, and no refund follows.
• The right service and package must be selected. Ordering likes when followers were wanted is not a fault in the service.

Where a problem is put right

Refunds are not available, but genuine service failures are still fixed. The remedy in every case is redelivery or a refill rather than money back.

• An order that never starts is investigated and redelivered.
• An order that stops part way is completed to the quantity purchased.
• A count that drops inside the guarantee window is topped back up at no additional cost.

Requests of this kind should be sent to admin@twicsy.shop with the order number and the username, page or post link the order was placed against. The more of that detail arrives in the first message, the faster the fix.

Duplicate and unauthorised charges

Billing errors are treated separately from service outcomes. A duplicate charge, or a charge for an order that was never submitted, is a payment issue rather than a refund request, and it is corrected once verified with the payment processor. Report these to the email address above with the transaction date and amount.

Chargebacks

Raising a chargeback instead of contacting support delays the outcome for everyone involved and results in the account being refused future orders. Any issue with an order should come through email first, where it can usually be resolved the same day.

Questions about this policy

Anything unclear here can be raised before ordering rather than after. Email admin@twicsy.shop or call +92 308 4469862. Related terms are set out in the terms and conditions.